are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and Operations, Procurement and AssetManagement as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual More ❯
Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for the development, deployment, maintenance and management of the Amazon Connect contact centre including digital routing, management of user services within Amazon Connect, and to offer training and support on AWS solutions to IT Digital … and Data Teams. Key accountabilities include - Support the Telecoms Manager with relevant contact centre and telecoms upgrade projects. Direct and work with 3rd party providers. Asset management. Create and update technical documentation. Represent telecoms at CAB and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying More ❯
Slough, Berkshire, United Kingdom Hybrid / WFH Options
Pension Protection Fund
Services Directorate, you will be responsible for designing, configuring, testing, deploying, and supporting desktop technologies in a distributed, Cloud First environment. The post holder will lead vulnerability and patch management, build and deploy software packages to workstations, resolve complex IT incidents, fulfill service requests, deliver technical work packages, automate and optimize support practices, and provide exceptional service delivery and … with significant technical experience supporting Microsoft and Cloud technologies within a 2nd or 3rd line (or 2.5 line) role, in a customer-service focused environment, ideally from a pensions, assetmanagement, or investment background. You should have experience providing technical support for solutions across PPF's IT products and services portfolio. Proficiency in EUC support and maintenance covering … Azure, M365, Teams, Endpoint Manager, PowerShell Scripting, PowerAutomate, Power BI, including Vulnerability, Information Security & Compliance Management, SFTP, 3rd Party Applications, and Diagnostic and Remediation Tools is required. An inquisitive mindset and mentoring experience to facilitate knowledge transfer to less experienced colleagues are a plus. Sound like you? Apply now . In return, we offer a challenging role within a More ❯
process that is specific to the customer. Key Skills/requirements Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, AssetManagement, Service/Incident …/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of AssetManagement Create and More ❯