Client Services Coordinator
Sunbury-on-thames, Middlesex, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Kinlys Global Services
you will need to ensure all parties responsible for the progression of a case are actively updating and working towards a resolution. Ensuring case management for support issues, projects and Managed On Site queries and requests are in line with the client's processes and our contractual obligations for … resolutions. Liaising with the Field Service Engineering team to dispatch resources locally and aligning SME remote support to be available should it be required. Asset Management and weekly/monthly/quarterly reporting. Involvement in the service handover from Projects for clients to understand their support available and … agreed. Assisting and identifying with the onboarding process of potential suppliers and partners for us to better support more countries across the globe. Identify asset changes to client estates during case management and notify the responsible team with clear and accurate information. Skills & Experience: Positive attitude and proven More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: