to the nature of the client, you must be a Sole UK National and have Active SC Clearance Role purpose/summary We are seeking an experienced IT Operations Management (ITOM) and Hardware AssetManagement (HAM) Technical Architect to lead the design, implementation, and optimisation of ServiceNow Discovery and HAM. The ideal candidate will have a strong … background in IT Operations, assetmanagement, and integration strategies, with the ability to bridge technical solutions and business needs. This role requires deep, hands-on expertise in ServiceNow ITOM Discovery and through understanding of the HAM lifecycle. Key Skills/requirements Develop and Implement Discovery Design and configure ServiceNow Discovery processes for accurate infrastructure mapping. Ensure discovery schedules … tooling and ServiceNow capabilities. Define where ServiceNow Discovery fits within the existing ecosystem, ensuring minimal disruption and maximum value. Discovery-Driven HAM Integration Use Discovery to enhance and automate asset lifecycle processes, including inventory validation and asset reconciliation. Drive accurate asset data population to support compliance, audits, and lifecycle management. Stakeholder Engagement Attend client workshops to understand More ❯
all levels, ensuring they feel supported and informed. You will also co-ordinate with third-party suppliers to arrange hardware repairs and replacements, manage stock levels, and assist with asset tracking and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a … the repair or replacement of faulty hardware through third-party suppliers Carry out routine and scheduled tasks as part of day-to-day operations Support stock control and inventory management for IT equipment and consumables Assist in hardware audits and hardware assetmanagement Essential Experience Previous experience in an IT support or service desk role, ideally customer … effective communication skills, both written and verbal Desirable Experience ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT assetmanagement tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an More ❯
Marlborough, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Acuro Associates Ltd
priorities and sharing this knowledge with the product and engineering teams Requirements for the Software Implementation Consultant: A background in Library Sciences or experience of working with Archival, Digital AssetManagement or Library Systems A strong interest in Software andthe Ed Tech and Cultural sectors (Universities, Museums, Heritage, Archives) You may have worked with one of the following … companies or their products such as; proquest clarivate, ibliotheca, bibliu, nexbib, 247lib, axiell, ex libris, innovative interfaces, sirsidynix, library management cloud, education software solutions, infor library software, worldcat, koha, soutron, minisis, aspen discovery, open fifth, knowvation, archivalware, alma, primo, aleph 500 or atriuum Knowledge of digital publishing or digital assetmanagement is desirable Excellent communication and presentation More ❯
Melksham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Acuro Associates Ltd
priorities and sharing this knowledge with the product and engineering teams Requirements for the Software Implementation Consultant: A background in Library Sciences or experience of working with Archival, Digital AssetManagement or Library Systems A strong interest in Software andthe Ed Tech and Cultural sectors (Universities, Museums, Heritage, Archives) You may have worked with one of the following … companies or their products such as; proquest clarivate, ibliotheca, bibliu, nexbib, 247lib, axiell, ex libris, innovative interfaces, sirsidynix, library management cloud, education software solutions, infor library software, worldcat, koha, soutron, minisis, aspen discovery, open fifth, knowvation, archivalware, alma, primo, aleph 500 or atriuum Knowledge of digital publishing or digital assetmanagement is desirable Excellent communication and presentation More ❯
Devizes, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Acuro Associates Ltd
priorities and sharing this knowledge with the product and engineering teams Requirements for the Software Implementation Consultant: A background in Library Sciences or experience of working with Archival, Digital AssetManagement or Library Systems A strong interest in Software andthe Ed Tech and Cultural sectors (Universities, Museums, Heritage, Archives) You may have worked with one of the following … companies or their products such as; proquest clarivate, ibliotheca, bibliu, nexbib, 247lib, axiell, ex libris, innovative interfaces, sirsidynix, library management cloud, education software solutions, infor library software, worldcat, koha, soutron, minisis, aspen discovery, open fifth, knowvation, archivalware, alma, primo, aleph 500 or atriuum Knowledge of digital publishing or digital assetmanagement is desirable Excellent communication and presentation More ❯
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Acuro Associates Ltd
priorities and sharing this knowledge with the product and engineering teams Requirements for the Software Implementation Consultant: A background in Library Sciences or experience of working with Archival, Digital AssetManagement or Library Systems A strong interest in Software andthe Ed Tech and Cultural sectors (Universities, Museums, Heritage, Archives) You may have worked with one of the following … companies or their products such as; proquest clarivate, ibliotheca, bibliu, nexbib, 247lib, axiell, ex libris, innovative interfaces, sirsidynix, library management cloud, education software solutions, infor library software, worldcat, koha, soutron, minisis, aspen discovery, open fifth, knowvation, archivalware, alma, primo, aleph 500 or atriuum Knowledge of digital publishing or digital assetmanagement is desirable Excellent communication and presentation More ❯
priorities and sharing this knowledge with the product and engineering teams Requirements for the Software Implementation Consultant: A background in Library Sciences or experience of working with Archival, Digital AssetManagement or Library Systems A strong interest in Software and the Ed Tech and Cultural sectors (Universities, Museums, Heritage, Archives) You may have worked with one of the … following companies or their products such as; proquest clarivate, ibliotheca, bibliu, nexbib, 247lib, axiell, ex libris, innovative interfaces, sirsidynix, library management cloud, education software solutions, infor library software, worldcat, koha, soutron, minisis, aspen discovery, open fifth, knowvation, archivalware, alma, primo, aleph 500 or atriuum Knowledge of digital publishing or digital assetmanagement is desirable Excellent communication and More ❯
our customers and be able to communicate at all levels to ensure understanding. Key Responsibilities: Install, configure, test and maintain Microsoft and VMWare operating systems, application software and system management tools Troubleshoot and resolve reported helpdesk issues Ensure the highest levels ofsystemsand infrastructure availability Contribution to software assetmanagement Compliance with version control procedures in order to … infrastructure Ability to resolve ICT systems issues in response to triaged help desk tickets, and assist in resolving second and some third line technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including More ❯
remotely. Commission AV systems to a high standard, ensuring functionality, ease of use, and seamless integration. Provide client training and handover documentation post-installation. Liaise with internal sales, project management, and technical support teams to ensure projects run smoothly from conception to completion. Maintain accurate records of installations, service calls, and equipment used. Stay informed on the latest AV … certifications (e.g., C&G, CompTIA Network+). IPAF/PASMA/ECS card an advantage. Experience working in schools, colleges, or public-sector buildings. Working knowledge of ticketing systems, assetmanagement platforms or CRM tools. What's on Offer Salary between £30,000 - £38,000 depending on experience Company vehicle and fuel card (dependent on role requirements More ❯
Employment Type: Permanent
Salary: £30000 - £38000/annum Negotiable at interview
support to investigate root causes. Build strong relationships with end users to establish trust and dependency on the IT service. Assist the wider team and end users with IT asset management. Help maintain a knowledge base for internal knowledge sharing. Participate in on-call rota to provide out-of-hours support. About you Essential Skills and Competencies A good More ❯