Sr. WW Applied AI Specialist SA, Amazon Connect
- Hiring Organisation
- 17918
- Location
- Westminster, West End, United Kingdom
business requirements, existing contact center architecture, AI readiness and help them technically validate Amazon Connect. - Design agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action and Agent-to-Agent integration. - Represent the voice … understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metrics PREFERRED QUALIFICATIONS - Experience with agentic AI patterns including multi-agent orchestration, tool use, function calling, chain-of-thought reasoning, and autonomous agent workflows - Experience with CCaaS adjacent capabilities including Analytics ...