Principal Applied AI Solutions Architect, Amazon Connect, EMEA Applied AI Solution Architecture team
- Hiring Organisation
- AmazonWebServices
- Location
- London, England, United Kingdom
bases, ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.Agentic AI Architecture and forward deploy implementation: Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g., billing agents, order management agents, IT support ...