Experience delivering IT projects and technical consultancy Strong written and verbal communication A methodical, thorough approach to troubleshooting and escalation Familiarity with tools like Autotask, Datto RMM, SCCM, and Microsoft 365 admin platforms Certifications such as CCNA, VCP, or Microsoft is a big plus This is more than a More ❯
Sutton, Sutton on Trent, Nottinghamshire, United Kingdom
The Channel Recruiter
Experience delivering IT projects and technical consultancy Strong written and verbal communication A methodical, thorough approach to troubleshooting and escalation Familiarity with tools like Autotask, Datto RMM, SCCM, and Microsoft 365 admin platforms Certifications such as CCNA, VCP, or Microsoft is a big plus This is more than a More ❯
Barlborough, Derbyshire, United Kingdom Hybrid / WFH Options
Andy File Associates Ltd
incidents related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are More ❯
