within an MSP or IT services organisation.* Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security.* Expert understanding of MSP toolsets including Datto RMM and Autotask PSA.* Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks.* Excellent communication, stakeholder management, and cross-functional leadership skills.* Solid working knowledge of ITIL, ISO More ❯
3RD FLOOR HANOVER HOUSE, 32 CHARLOTTE STREET, MANCHESTER, England
EVERYTHING TECH LIMITED
automated alerts Troubleshooting issues and logging them into the company ticket system To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed Escalate relevant and more complex work to the 2nd More ❯
Employer description: Everything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft More ❯
