5 of 5 Autotask Jobs in the North West

customer-focused culture within the technical team. Candidate Requirements: Proven experience working within an MSP environment. Experience using managed service tools such as Kaseya, Autotask or equivalent. Strong communication and presentation skills, with the confidence to engage with company owners and senior stakeholders. Proven experience recruiting, managing and developing ...

processes and standards as per the handbook. Undertake maintenance tasks for monitored systems. Prepare customer hardware or software ready for project delivery. Ensure the Autotask system is fully updated with all activity, including notes, to-dos, and knowledge bank information. Experience and personal attributes: Interest and experience in general ...

experience leading, mentoring or managing technical engineers A strong technical background across IT support and infrastructure Experience with managed service tools such as Kaseya, Autotask or equivalent Experience working with PSA, ticketing and RMM platforms An understanding of SLAs, service performance and operational KPIs Confidence communicating directly with business … Infrastructure Manager, IT Support, Managed Services, Managed Service Provider, MSP, Service Delivery, IT Projects, Technical Support, Infrastructure, Microsoft 365, Microsoft Azure, Modern Workplace, Kaseya, Autotask, PSA, RMM, SLA, Middlewich, Cheshire, Crewe, Northwich, Winsford, Knutsford, Sandbach. ...

experience leading, mentoring or managing technical engineers A strong technical background across IT support and infrastructure Experience with managed service tools such as Kaseya, Autotask or equivalent Experience working with PSA, ticketing and RMM platforms A good understanding of SLAs, KPIs and service delivery within an MSP Experience managing … Manager, IT Services Manager, Managed Service Provider, MSP, Managed Services, IT Support, Service Delivery, Technical Support, IT Infrastructure, IT Projects, SLA, RMM, PSA, Kaseya, Autotask, Microsoft 365, Azure, Middlewich, Cheshire, Crewe, Northwich, Winsford, Sandbach, Knutsford. ...

proactive first line IT Support to all customers Ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask Proactively contact and chase customers until a resolution has been achieved or the issue is escalated Deliver exceptional Customer Service striving to achieve first … processes and standards as per the handbook Undertake maintenance tasks for monitored systems Prepare customer hardware or software ready for project delivery Ensure the Autotask system is fully updated with all activity, including notes, to-dos, and knowledge bank information Training Why choose our AWS Cloud Support Specialist Level ...