Experience delivering IT projects and technical consultancy Strong written and verbal communication A methodical, thorough approach to troubleshooting and escalation Familiarity with tools like Autotask, Datto RMM, SCCM, and Microsoft 365 admin platforms Certifications such as CCNA, VCP, or Microsoft is a big plus This is more than a More ❯
Hitchin, Hertfordshire, South East, United Kingdom
Interaction - Letchworth
sized organisations. · Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND-LET More ❯
major technical incidents. Understanding of ITIL framework; ITIL v3/v4 Foundation Certification preferred. Extensive experience with service desk and ITSM platforms (e.g., ConnectWise, Autotask, ServiceNow). Strong technical understanding of Microsoft 365, Azure, Windows Server and Desktop operating systems. Strong networking fundamentals (DNS, DHCP, VPN, routing, switching) and More ❯
Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to More ❯
have a hands-on, pragmatic approach and the ability to navigate challenges without relying on extensive support structures. Experience with tools such as Salesforce, Autotask, Kaseya, Ability, and other quoting platforms is required. Self-motivation, resilience, and a results-driven mindset are essential for this role. More ❯
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
CCR RECRUITMENT SERVICES LTD
Manager due to additional client growth Main Tasks Manage projects from hardware upgrades to entire new build ICT and/or telecoms installations using Autotask CRM system and following PRINCE2 methodologies. Create, maintain, and update all project documents including but not limited to Project Initiation Documents, Scope of Works More ❯
