Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
and dynamic platform engineer and want to become part of a team of highly experienced platform engineers working across both private and public cloud environments to help ensure the availability, performance, and security of the NHSBSA platforms then we want to hear from you! You will also get the opportunity to work alongside other service and project teams to … oneso Access to a wide range of benefits and high street and online discounts Main duties of the job o Supporting Middleware and/or Cloud platforms, ensuring the availability and stability of NHSBSA services.o Carrying out proactive support activities, such as evaluation of performance, tuning and running backup/recovery schedules.o Providing troubleshooting and root cause analysis to … responsibilities In this role, you are accountable for: Specialist Skills 1. Provide support for Middleware and/or Cloud platforms, using your technical knowledge and initiative to ensure the availability and stability of NHSBSA services to clinicians, NHS bodies and citizens. 2. Carry out proactive support activities, such as evaluation of performance, tuning and running backup/recovery schedules. More ❯
day-to-day operations of the 3rd Line Support Team to ensure timely resolution of incidents and service requests. Forecast demand and allocate resources with Service Introduction and Change Management leads. Define and maintain 3rd Line policies and SLAs in line with the organisation’s IT and Digital strategy. Provide technical oversight and resolve complex system issues to ensure … availability and performance. Oversee patch management, system monitoring, and secure configuration of systems. Systems & Infrastructure Administration Oversee administration of inhouse systems and residual infrastructure. Monitor antivirus, malware, and storage solutions; respond to security events and system audits. Ensure secure remote and on-site access to infrastructure by third parties. Coordinate hardware and infrastructure upgrades in collaboration with suppliers. … Supplier & Service Integration Collaborate with Managed Service Providers to ensure delivery of installations, maintenance, and incident resolution. Ensure compliance with Service Integration and Management (SIAM) standards across vendors. Maintain accurate documentation and knowledge bases for service continuity. Collaboration & Stakeholder Engagement Work with departments and Specialist Units to align IT services with operational needs. Represent the Support Lead in cross More ❯
day-to-day operations of the 3rd Line Support Team to ensure timely resolution of incidents and service requests. Forecast demand and allocate resources with Service Introduction and Change Management leads. Define and maintain 3rd Line policies and SLAs in line with the organisation’s IT and Digital strategy. Provide technical oversight and resolve complex system issues to ensure … availability and performance. Oversee patch management, system monitoring, and secure configuration of systems. Systems & Infrastructure Administration Oversee administration of inhouse systems and residual infrastructure. Monitor antivirus, malware, and storage solutions; respond to security events and system audits. Ensure secure remote and on-site access to infrastructure by third parties. Coordinate hardware and infrastructure upgrades in collaboration with suppliers. … Supplier & Service Integration Collaborate with Managed Service Providers to ensure delivery of installations, maintenance, and incident resolution. Ensure compliance with Service Integration and Management (SIAM) standards across vendors. Maintain accurate documentation and knowledge bases for service continuity. Collaboration & Stakeholder Engagement Work with departments and Specialist Units to align IT services with operational needs. Represent the Support Lead in cross More ❯
language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will … lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and AvailabilityManagement, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring … the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews More ❯
