3 of 3 Availability Management Jobs in England

tasks that emerge throughout the duration of the project. Play a specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by: Delivering new and modified IT systems … that address IT security, performance and availability requirements; Supporting software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem … Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations More ❯

contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere … to all service management principles Take ownership of user problems, pro-active when dealing with user issues Support users in the use of computer equipment by providing necessary training and advice Answer/respond to “calls” according to process and policy (including time limits), resolving directly wherever possible in a professional manner Adhere to other service management policies … and processes relevant to the role, including change and release management, availability management and security management Act as a ‘service representative' for appointed service(s), in particular take responsibility for maximising Technical Analyst's ability to resolve incidents and requests for appointed services Assist with specified maintenance and operational procedures REQUIREMENTS: L1 Service Desk Analyst We More ❯

a structured manner. Strong communication and stakeholder engagement skills, with the ability to translate complex technical concepts into business-friendly language. Familiarity with ITIL methodologies, particularly change, problem, and availability management. More ❯