6 of 6 Availability Management Jobs in England

summary Digital Operations and Service Management (DOSM) Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves … business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest levels of reliability and availability of national digital and technology services, so that they can be relied upon by the NHS and social care system. ...

maintenance and support of the organisation's core IT infrastructure and platform systems. The successful candidate will play an important role in ensuring the availability, security and performance of critical infrastructure, supporting both current and future technology requirements. Working across a complex IT environment, you will provide technical support … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways, rapidly … business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest levels of reliability and availability of national digital and technology services, so that they can be relied upon by the NHS and social care system. ...

responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. Working closely with business stakeholders, service owners, operational teams … operational efficiency and cost. Promote structured improvement methods aligned with ITIL 4, including root cause analysis, Plan-Do-Check-Act (PDCA) and Lean. Stakeholder Management, Risk & Compliance Build effective relationships with customers, business stakeholders, service owners, operational teams, commercial functions and suppliers. Influence stakeholders to agree realistic service targets ...

Monitor service performance, contractual compliance and potential SLA breaches. - Lead service reviews, performance reporting and governance meetings. - Develop and maintain service dashboards, KPIs and management information. - Manage service performance escalations and coordinate corrective actions. - Own the Continual Improvement framework, improvement register and governance processes. - Identify and prioritise improvements based … Promote ITIL 4 practices, root cause analysis and structured service improvement. Service Level & Continual Improvement Manager Skills and Experience - Extensive experience in Service Level Management, Continual Improvement or IT Service Management. - Strong practical knowledge of ITIL principles and service management frameworks. - Proven experience managing SLAs, OLAs and supplier ...

systems. Day-to-Day of the Role: Infrastructure Operations & Maintenance: Maintain and administer servers, storage systems, and core infrastructure to ensure stability, availability, and performance. Server & Virtualisation Management: Manage virtual environments, configure virtual machines, and maintain host clusters. Networking & Connectivity: Support and troubleshoot network issues, maintain network documentation … collaborate on network upgrades. Cloud Infrastructure Management: Administer cloud platforms, manage cloud-based servers, and implement cloud governance policies. Backup, Storage & Disaster Recovery: Maintain backup systems, test disaster recovery procedures, and manage storage solutions. Security & Compliance: Implement security measures, monitor vulnerabilities, and support compliance audits. Automation & Scripting: Use PowerShell ...