6 of 6 Availability Management Jobs in England

is an exciting opportunity to play a key role in supporting IT services for the NHS Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our … organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either Newcastle or Blackpool, you'll ensure all changes follow standard methods and procedures, enabling efficient and timely implementation while minimising disruption to NHSBSA services. You will work collaboratively to engage and influence internal and external stakeholders to support successful change delivery. Focused … data-driven continuous improvement, you will identify trends, refine processes and reduce change-related incidents. The role also includes participation in the daytime and out-of-hours Major Incident Management (MIM) rota. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed More ❯

contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere … to all service management principles Take ownership of user problems, pro-active when dealing with user issues Support users in the use of computer equipment by providing necessary training and advice Answer/respond to “calls” according to process and policy (including time limits), resolving directly wherever possible in a professional manner Adhere to other service management policies … and processes relevant to the role, including change and release management, availability management and security management Act as a ‘service representative’ for appointed service(s), in particular take responsibility for maximising Technical Analyst’s ability to resolve incidents and requests for appointed services Assist with specified maintenance and operational procedures REQUIREMENTS: L1 Service Desk Analyst We More ❯

ensuring project/delivery activities are undertaken in accordance with the agreed quality, cost and delivery thresholds, and that they comply with customer requirements. Main Duties and responsibilities Customer Management Is the first point of contact with the customer. Prepares and executes project-level external meetings (in collaboration with Project Director and Sales Contact). Prepares and executes any … project-level internal meetings e.g. All Hands, Project Forums. Is accountable for efficient communication with customer and internal functions. Team management Monitors and reports on progression of work. Takes part in the selection of the project team members. Contributes to validation of team members due to be assigned to their projects (if delegated from PD). Identifies overall resource … that the appropriate delivery team is in place to support the project or service. Is responsible for integrating new team members. Ensures the right workforce vs workload (capability and availability management). Monitors and regularly evaluates the skills of the team and ensures training occurs where necessary. Collaborates with the CC in relation to skills matrices and training More ❯

a structured manner. Strong communication and stakeholder engagement skills, with the ability to translate complex technical concepts into business-friendly language. Familiarity with ITIL methodologies, particularly change, problem, and availability management. More ❯

working with developers to identify the best solutions take responsibility for solving complex issues, drawing upon a broad knowledge of web technologies take responsibility for developing others, through line management and/or mentoring help recruit other developers and, where appropriate, get involved with sifting and interviewing There are many benefits of working at GDS, including: flexible hybrid working … role. We'll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for theSenior Developer role: Availability and capacity management Development process optimisation Information security Modern standards approach Programming and build (software engineering) Prototyping Service support Systems integration Recruitment Timeline Sift completion: 21st November More ❯

working with developers to identify the best solutions take responsibility for solving complex issues, drawing upon a broad knowledge of web technologies take responsibility for developing others, through line management and/or mentoring help recruit other developers and, where appropriate, get involved with sifting and interviewing There are many benefits of working at GDS, including: flexible hybrid working … role. We'll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for theSenior Developer role: Availability and capacity management Development process optimisation Information security Modern standards approach Programming and build (software engineering) Prototyping Service support Systems integration Recruitment Timeline Sift completion: 21st November More ❯