Availability Manager Location: Home/Corsham Start Date: 1st October 2025 Duration: 12 Months Up to 500/day (Inside IR35) SC Clearance Required A leading defence organisation is seeking an experienced Availability Manager to join its Service Management function. You'll be responsible for ensuring platform availability and capacity, driving continuous service improvement, and supporting … key ITIL practices including Capacity, Availability, SACM, ITSCM, and Service Level Management. Key Responsibilities: Manage and maintain ITIL 4-aligned Availability and Capacity Management practices Analyse performance trends and produce availability metrics Identify and implement service improvement opportunities Collaborate with technical teams to meet performance targets Support risk mitigation and resilience planning Essential Skills: Strong background … in availability/capacity management in ITIL environments Proficiency with performance monitoring and reporting tools Solid understanding of IT infrastructure and cloud platforms Excellent stakeholder engagement and communication skills SC clearance Desirable: Experience with MoD service environments ITIL 4 certification (especially High Velocity IT or Drive Stakeholder Value) Familiarity with Lean, Six Sigma, or other CSI methodologies People More ❯
Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical … of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset AvailabilityManagement . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to … service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Environments Manager to support the development, transition & in-service running (inc capability upgrades) of an IT application and infrastructure solution providing support to a critical operational end user. Environment management contributes to improving the overall quality of software development and support through the lifecycle. It encompasses a set of good practices to provide an effective, end-to-end platform … management service for development, test, and production teams. As the Environments Manager, you will work alongside our DevOps, Infrastructure and Network Teams and Solution Architects. You will help to provide end-to-end DevOps managed environments for internal teams and strategic customers, supporting business outcomes for critical national infrastructure. The successful candidate will need to be eligible for UK … security clearance. You will focus on the use of modern technologies and practices to provide a robust set of environments for the solution. Your role and responsibilities; The management and scheduling of all solution environments Development, Test, Staging, Pre-Prod & Production across multiple security level environments Maintaining consistency across all environments used, with any variations clearly documented with the More ❯
Bracknell, Berkshire, United Kingdom Hybrid / WFH Options
John Lewis Partnership
the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners. About the role As the Service Assurance Lead you will provide assurance that all Service Management Centre outcomes are being delivered effectively across the Partnership.You will define the appropriate outcomes and then ensure key stakeholders in Technology Product and Platform teams are carrying out the … based at our Bracknell site once a week As the Service Assurance Lead you will own the decisions for: Defining and implementing the appropriate guardrails predominantly relating to Capacity Management and service continuity Ensuring Product and Platform teams are compliant with the above, providing subject matter expertise and intervening where required Drafting and ongoing management of assurance outcomes … with third party suppliers and contracts You will also have key input into decisions on DR/BC Testing, Risk Management, Audit, Business Capacity Planning - key business events and processes which feed into Operations (change management). You will work closely with the other Service Management areas and interface with the established Product & Platform teams to embed More ❯
Head of IT and Digital at a pivotal time in the company's growth. Reporting directly to the Chief Operating Officer, the successful candidate will be responsible for overall management of the IT function and support delivery of Startline's digital strategy. This role is central to ensuring a stable, secure, and innovative technology environment that supports the business … role in shaping the future of Startline's digital capabilities, working closely with senior leaders and external partners to deliver best-in-class solutions and infrastructure. Key Responsibilities Leadership, management and development of the IT roadmap and team capability. Overall operational leadership of the business's IT infrastructure including support and service delivery, reporting on availability and performance. … Management and delivery of all key IT projects. Ensuring the uninterrupted performance of all core systems associated with new business and operational management. Leadership of the core systems development process, ensuring robust governance is in place throughout. Candidate Requirements We are seeking to appoint an experienced technology leader who wishes to be part of a growing and innovative business More ❯