Lead Technical Architect
- Hiring Organisation
- DWP Digital
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £95,000
call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots ...