Microsoft CX & CCaaS Implementation Specialist
- Hiring Organisation
- TeKnowledge
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
Create technical BoQs, solution documentation, and implementation playbooks for presales and delivery teams. Support solution sizing, feasibility analysis, and migration assessments (e.g., from Genesys, Avaya, Kore.ai, or Cognigy). Ensure alignment with Microsoft Cloud Adoption Framework, Security & Compliance, and Well-Architected Framework standards. Continuously refine solutions to enhance agent productivity ...