2 of 2 Avaya Jobs in South Wales

have the following professional training and/or accreditations Cisco technologies (CCNP Collaboration) Ribbon technologies (SBC-ISP) Blackberry technologies (BSIP) VMware technologies (VCP-EUC) and any one of these: Avaya technologies (ACIS) Atos technologies (STI) VMware technologies (VCTA) Any other industry COTS unified communication technologies Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer More ❯

also get involved in migrations, system upgrades, and other UC transformation initiatives. Key Responsibilities Provide 2nd line support across multiple UC platforms, with a focus on Microsoft Teams, Cisco, Avaya, and Zoom Collaborate with third-party vendors to manage escalations and implement system enhancements Monitor UC system performance and drive proactive improvements Troubleshoot and resolve VoIP, connectivity, and network-related More ❯