2 of 2 Azure App Service Jobs in South London

providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. This role requires excellent customer service skills and advanced technical knowledge and experience, as well as a passion for emerging technologies and the drive to ensure the Helpdesk achieves its … of the issue, to enable them to provide a suitable fix or patch relating to the issue. Maintaining a high degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service … hours support on a rota basis with other members of the support team for designated enhanced customer support level. DEMS/360 Cloud Azure App Service : Experience in designing, deploying, and managing Azure App Services to host web applications, APIs More ❯

influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any … resolved appropriately. To use data to build historical trend analyses and provide reporting. Your Responsibilities and Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and … health. Escalate detected incidents immediately to appropriate teams. Follow-up to ensure incidents are resolved. Data Analysis & Reporting Build historical trend reports beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime More ❯