2nd Line Support
Hackney, London, United Kingdom
LJ Recruitment
2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs Monitor networks and provide guidance on security improvements Administer environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer … years' experience in helpdesk or technical support roles At least 2 years' experience using RMM technologies Strong understanding of Microsoft environments: Windows Server OS, Hyper-V, VMware, Azure Active Directory, SharePoint Confident with networking technologies: LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, VOIP Experienced in security audits, firewall management, endpoint security, and infrastructure compliance Familiarity with … SQL/MySQL, SaaS, HaaS, and hybrid cloud environments Azure and/or AWS certification preferred Enthusiastic about learning, adaptable to change, and driven by team success Excellent written and verbal communication skills Degree in a relevant field or equivalent experience Why Join Be part of a growing, award-winning MSP environment Collaborate with a passionate More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 38,000 Annual
Posted: