Senior Microsoft Azure Technical Engineer
Birmingham, England, United Kingdom
JR United Kingdom
inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling … business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES: Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure … the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets More ❯
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