2 of 2 Azure ExpressRoute Jobs in Nottingham

inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling … business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES: Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure … the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets More ❯

ensuring that what we propose to customers is technically sound and scoped appropriately for delivery. Working closely with the Sales Executive, you will help shape proposals for Microsoft Azure, Microsoft 365, and related platforms, aligning customer needs with our service offerings. You'll engage during early-stage discussions, lead on solution definition, and support internal handover to project … and engineering teams. Solution Scoping & Design Translate customer requirements into technically accurate Azure and Microsoft 365 solutions. Scope infrastructure across AVD, IaaS, PaaS, DR, networking, identity, and SQL workloads. Map customer needs to our services (e.g. Managed Azure, Managed 365, SQL optimisation). Collaborate with operations and implementation teams to validate feasibility. Azure & Microsoft … cloud architect, or consultancy role within an MSP or cloud service provider, with demonstrable pre-sales activity experience with 100-1,000 user environments. Strong experience in Microsoft Azure pricing and commercials Familiarity with Microsoft 365 licensing models and common business workloads. Experience producing technical solution documentation and cloud cost estimates. Confident working with cloud cost calculators, design More ❯