Infrastructure Engineer
- Location
- Manchester, England, United Kingdom
ideally within a managed services or MSP environment · Proven ability to work with monitoring platforms such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation · Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management · Solid grounding in Windows Server … first triage across the full stack. Monitoring Discipline: Able to manage high volumes of alerts from LogicMonitor and Azure Monitor, distinguishing between noise and genuine incidents, and escalating appropriately. Process Adherence: Strong commitment to ITIL-aligned processes — tickets must be logged, categorised, prioritised, and updated ...