2nd Line Support Engineer
Manchester, Lancashire, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Adria Solutions
exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security … as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security, EDR platforms (SentinelOne, Huntress) and backup solutions Assisting with deployments, migrations and infrastructure upgrades Escalating complex issues to senior engineers … best-practice initiatives What You’ll Bring Essential: 3–4+ years’ experience in an MSP or multi-client IT support environment Strong knowledge of Microsoft 365, Intune and Azure AD Solid understanding of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum, Negotiable
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