Service Delivery Manager
Haywards Heath, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
First Central
pillar who will be responsible for ensuring the effective delivery of IT services across the Digital Workspace pillar, the wider non-focus business services, and the Core enterprise Azure platform stack. As a member of the senior team, you'll work closely with the Digital Workspace Director, Heads of department, business and technical stakeholders to ensure services align … this growing function. Operating within a DevOps environment, you’ll collaborate with product owners, developers, architects, and business teams to deliver reliable, value-driven services—leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management … and self-healing processes to improve service reliability, reduce manual interventions, and enhance overall service delivery performance. You’ll drive automation initiatives to support service delivery processes, leveraging Azure automation tools, PowerShell, and other technologies to streamline operations and reduce overhead. You’ll define, manage, and review IT Service Level Agreements (SLAs), ensuring alignment with business expectations and More ❯
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