user support, endpoint and device management, infrastructure monitoring and managed security services. Develop opportunities across Microsoft 365 licensing, deployment, management and optimisation; Microsoft Azure services; Intune; Entra ID; Microsoft Defender; and associated security, identity and subscription solutions. Understand customer needs and collaborate with technical specialists to scope suitable solutions … dialling days; CRM accuracy and forecast quality. Experience within a Managed Service Provider (MSP), IT reseller or outsourced IT support business. Experience selling Azure, Intune, Entra ID, Defender, Microsoft licensing or associated managed security services. Experience with managed services contracts, service level agreements, structured account plans and customer business ...