IT Support Engineer – 2nd Line (Service Desk)
- Hiring Organisation
- AWD online
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £34,000 - £38,000 per annum
support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely … Support Engineer include: Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs Communicate with Customers: Deliver ...