2nd Line Support Analyst
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and requests. Youll work across a diverse technical landscape from Microsoft 365 and Azure to EPOS systems and network troubleshooting ensuring issues are resolved efficiently and to the highest standards. Youll also collaborate with third-party suppliers and internal teams to get to … systems, and handheld devices. Troubleshoot LAN/WAN networks and Microsoft 365/Exchange issues. Provide basic support for Windows Server environments (2008 R2 2019). Investigate and resolve Azure-related problems. Qualifications, Skills & Experience: Minimum 2 years experience in a busy service desk environment. Strong knowledge of Microsoft 365, Exchange Online, and Office Suite. Proven incident management and More ❯
Employment Type: Permanent
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