Senior Technical Support Specialist
- Hiring Organisation
- Vermelo RPO
- Location
- Turnbridge Wells, Charing Heath, Kent, United Kingdom
- Employment Type
- Permanent
platform configurations Support firmware updates, product changes, new customer deployments and connectivity investigations Investigate API and platform-related issues using tools such as Postman, Azure logs and basic KQL queries Recreate technical issues, validate payloads and identify whether problems relate to configuration, customer usage, devices, data or genuine platform … basic understanding of REST APIs, HTTP status codes, API keys, authentication and permissions Experience using Postman or similar API testing tools Exposure to Azure monitoring tools, application logs or basic KQL queries Strong written and verbal communication skills A calm, organised and customer-focused approach Excellent attention to detail ...