1 of 1 B2B Jobs in Kensington

Customer Service, IT and Digital corporate teams. Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other future digital projects; Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers; Query management: investigate escalated issues from CIC and other departments Assist on user … s queries following troubleshooting guidelines; Accounts maintenance: activation and privileges management; Responsible for services initiatives and system maintenance updates to B2B customers; Update of digital platforms content/translations: labels, informational documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements … experience online; Proactive. Have a proven track record of ‘making a difference’; Enjoy working in a fast-paced environment; Be comfortable delivering throughout the project lifecycle; Proven experience with B2B or B2C ecommerce platforms; Be technologically aware, showing knowledge of UX best practices, software and industry trends; Be comfortable with spreadsheets, data processing and reporting; Proficiency in Office and SAP. More ❯