platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification, with a strong More ❯
delivering client-facing Agile project Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy Experience owning the overall client relationship, acting as a trusted advisor and demonstrating commercial awareness Thorough knowledge of Project Management methodologies Desirable Skills More ❯
london, south east england, United Kingdom Hybrid / WFH Options
UP3 - ServiceNow Elite partner
delivering client-facing Agile project Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy Experience owning the overall client relationship, acting as a trusted advisor and demonstrating commercial awareness Thorough knowledge of Project Management methodologies Desirable Skills More ❯
Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep understanding More ❯
Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep understanding More ❯
Verbal and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or More ❯
environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). Knowledge of ICT and/or mobile network environments To apply for the Incident Assurance Manager please send your CV to (url More ❯
environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). Knowledge of ICT and/or mobile network environments To apply for the Incident Assurance Manager please send your CV to (url More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
effectively interact with employees at all levels of the organisation and 3rd-Parties suppliers. You'll also conduct network monitoring and analysis tooling - e.g. BMC Entuity, Wireshark and NetScout Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
effectively interact with employees at all levels of the organisation and 3rd-Parties suppliers. You'll also conduct network monitoring and analysis tooling - e.g. BMC Entuity, Wireshark and NetScout Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
effectively interact with employees at all levels of the organisation and 3rd-Parties suppliers. You'll also conduct network monitoring and analysis tooling - e.g. BMC Entuity, Wireshark and NetScout Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
effectively interact with employees at all levels of the organisation and 3rd-Parties suppliers. You'll also conduct network monitoring and analysis tooling - e.g. BMC Entuity, Wireshark and NetScout Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or More ❯
sheffield, south yorkshire, yorkshire and the humber, United Kingdom
Thrive IT Systems
frameworks Excellent communication and collaboration skills enabling effective cross functional teamwork Familiarity with agile methodologies DevOps practices and ITIL processes to support continuous improvement BMC Certified Associate in Control M 21x for Automation API Developers or BMC Certified Professional in Control M 21x for Schedulers Familiarity with Helix … public cloud environments Skills .Net Framework, Angular, AppDynamics, AS/400, Asp.net, AWS DevOps Services, Azure Cosmos DB, Azure DevOps, Bash/Shell scripting, BMC Control-M, BMC Helix ITSM, C, C#, C++, Cassandra, Cognos Analytics, DB2-DB Administration, Docker, Dynatrace, Elastic Search, ERP (JDA/PoS/ More ❯
with server software ecosystem (ie: OS/Hypervisors, Compilers, Libraries, debug tools, development tools and validation workloads). Understanding of platform firmware features (BIOS, BMC, SMU). Some experience with virtualization technology and one or more hypervisor solutions as well as containers Strong desire to continuously learn Academic Credentials More ❯
interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working with monitoring and Event tools and More ❯
tools (e.g., Splunk, AppDynamics, ThousandEyes) and implementing open telemetry. Familiarity with DevOps practices, CI/CD pipeline integration, and process automation. Relevant certifications (e.g., BMC Certified Associate/Professional in Control‑M 21.x) or equivalent experience are highly desirable. More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Prospero Integrated
and remote user input redirection. Develop and maintain firmware and drivers for video input devices, USB HID emulation, and network transport protocols. Work with BMC (Baseboard Management Controller) platforms to integrate IP KVM functionality into server and edge devices. Interface with Linux framebuffer, DRM, or other video subsystems to More ❯
and remote user input redirection. Develop and maintain firmware and drivers for video input devices, USB HID emulation, and network transport protocols. Work with BMC (Baseboard Management Controller) platforms to integrate IP KVM functionality into server and edge devices. Interface with Linux framebuffer, DRM, or other video subsystems to More ❯
and remote user input redirection. Develop and maintain firmware and drivers for video input devices, USB HID emulation, and network transport protocols. Work with BMC (Baseboard Management Controller) platforms to integrate IP KVM functionality into server and edge devices. Interface with Linux framebuffer, DRM, or other video subsystems to More ❯
VLL assets, supporting a 5-year strategy for asset deployment and maintenance in collaboration with the configuration management lead. The candidate will work with BMC Remedy, engage with delivery and project teams, and focus on security posture and continuous improvement to reduce technical debt. This governance-based role emphasizes … and process adherence to monitor change and adoption. Role and Responsibilities Accountable for governance of configuration items and their lifecycle in the ITSM platform (BMC Remedy Helix). Assist the Configuration Control Board and collaborate with service management teams to ensure data integrity and governance of critical assets, understanding … making support. ITIL-focused with relationship management understanding. Familiarity with processes/systems like IT Asset Management, Lifecycle Management, Change Portfolio, Security. Experience with BMC Remedy, project management practices, and external reporting tools (PowerBI, Grafana). Industry knowledge of UK regulatory requirements. Interpersonal, facilitation, negotiation, collaboration, and influencing skills. More ❯
Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability for governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance around critical assets. Understanding … are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior stakeholders. Possessing administrative expertise in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential Skills and Experience: Knowledge of … and MPIs. Background in CMDB orchestration, data consumption, and supply management. Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security systems. Experience with BMC Remedy and integrations. Payments industry experience and knowledge of payment systems. Ability to identify and propose process improvements. Knowledge of UK regulatory requirements. Excellent More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Capgemini
We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in … have fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset … enhancements, and upgrades to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and More ❯