supplier environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and integration frameworks. Familiarity with CMDB design, data modelling, and service mapping. Demonstrable ability to understand complex technical processes/challenges and create pragmatic solutions is critical to More ❯
and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Lead the setup of custom metrics, threshold-based alerting, and anomaly detection to reduce mean time to detect/respond (MTTD/MTTR). Drive operational excellence via More ❯
and reporting to design, implement, and deliver in-scope processes, tools and governance. Provide assurance and quality oversight for service. Manage relationships with Development & Product Partners, including Fusion and BMC Helix, driving accountability, effective collaboration and alignment with service integration goals. Manage internal business relationships for tooling customers, managing escalations and ensuring that their needs are understood, prioritised and More ❯
