internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. Strong ability to communicate and set expectations with stakeholders and third parties. IT Service Lifecycle More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Applause IT Recruitment Ltd
positions. Strong background in ITIL v4 practices - particularly Service Design, Transition, Change, and Release Management. Hands-on experience with enterprise ITSM tools (e.g. ServiceNow, BMC Remedy). Proven ability to manage services and teams in complex, matrixed environments. Confident stakeholder manager, capable of influencing at both operational and senior More ❯
