3 of 3 Back Office Jobs in the Highlands

call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every … participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. More ❯

you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute More ❯

you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute More ❯