Transformation Director - Call Centre
- Hiring Organisation
- Access Computer Consulting
- Location
- Bridgend, Mid Glamorgan, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 - £700/day
contract. It is essential you have expertise in optimising and setting up backend call centre operations. You will lead the strategic transformation of back-office operations, driving operational efficiency, digital enablement, and cultural change across the organisation. This role is pivotal in modernising processes, embedding automation, and fostering … cost optimisation. You MUST have a proven track record in leading large-scale operational transformation within insurance or financial services. A deep understanding of back-office functions (policy administration, claims processing, finance operations) is essential for this role. Experience in implementing automation technologies (RPA, AI, workflow platforms ...