Head of Strategy and Transformation
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
Target Operating Model (TOM), including current-state diagnostics, target-state design and a sequenced delivery roadmap. Own governance of the cross-functional change portfolio: prioritisation, business case standards, stage-gating and benefits tracking for all technology-dependent or cross-functional initiatives. Partner closely with Engineering/Technology to translate … frontline colleague pain points and business needs into clear, prioritised requirements and user stories, owning backlog prioritisation jointly with Technology product owners. Lead the innovation pipeline for Operations, identifying and piloting automation and efficiency opportunities (e.g. chatbots, workflow automation) and graduating successful pilots into the wider change portfolio. ...