Technical Product Support Engineer (2nd Line, SaaS)
Thame, Oxfordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
PEXA Group
handover to Engineering or Infrastructure, ensuring clarity and completeness. Act as a liaison between Support, Product, Infrastructure, and Engineering to ensure efficient issue management. Consolidate technical insights to inform backlog priorities and reduce future escalations. Internal Enablement & Continuous Improvement Maintain a clear, structured library of diagnostic steps, resolutions, and known issues to support internal troubleshooting. Share insights, product behaviours More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: