2 of 2 Balanced Scorecard Jobs in the UK

about their Customer Experience and delivering value through effective implementation and exploitation of cost. Ensure all service metrics remain current by using traditional delivery against CSLs/KPIs, introducing balanced scorecards, user experience metrics/agreements, service availability, and continual service improvement metrics. Work together to define and agree service improvement targets to enhance service delivery. Work closely with More ❯

00am - 5:00pm (Flexible) Daily responsibilities will include: Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service More ❯