decisioning programmes. Acts as practice or capability lead, defining standards and accelerators for reuse. Experience in regulated industries with complex governance needs, e.g. banking, insurance, telecoms. The Team You’ll be part of Optima’s Customer Strategy & Engagement service line; a dynamic group of strategists who help clients unlock customer … driven transformation in the financial services, energy and telecoms industries, helping clients move from strategy to outcomes fast. Our clients include Lloyds Banking Group, Barclays, Virgin Money, Royal London, Aviva, Ovo Energy, The AA, and more. Our approach is hands‐on: we stay embedded through delivery, simplify complexity, and always ...