Customer Journey Strategy Manager
Westminster, Greater London, UK
Barclays Bank Plc
different parts of Barclays. AccountabilitiesCreation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines … standards and guidelines to provide an inclusive experience for all users.Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer More ❯
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