Head of Customer Experience – Rapidly Expanding IT Services Company – Hertfordshire – £Competitive + Great benefits
Hertfordshire, England, United Kingdom
Portman Scott
within Tech, MSP, or Telco environments Deep understanding of customer ecosystems, service design, and integrated IT MSP experiences Confident in conducting customer research, including interviews, surveys, usability testing, and behavioural analysis Strategic and curious mindset - comfortable navigating ambiguity and complexity, while crafting impactful customer journeys and championing a customer-first vision Skilled in creating high-quality presentations using … PowerPoint, Miro, Sketch, or Keynote Proficient in using data and behavioural insights to inform decisions and measure CX performance. This is a key, hands-on role in a fantastic, forward-thinking company that truly believes in supporting their staff and championing their customers. There is a competitive salary on offer, plus attractive annual leave, private health insurance, dental plan More ❯
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