1 of 1 Behavioural Analytics Jobs in West Sussex

In a nutshell Every interaction with our guests is a moment that matters-and we're on a mission to make each one extraordinary. As Senior Manager, Customer Journey Analytics, you'll lead our strategy for transforming data into insights that drive meaningful, real-time improvements across every step of the customer experience. You'll lead the design and … execution of a measurement framework that spans both digital and physical journeys, bringing together analytics, Voice of the Customer (VoC), and experimentation to inform decisions and inspire action. Your role is vital in embedding a culture of insight-driven change-making sure we don't just listen to our customers, but act swiftly and visibly on their feedback. Day … frameworks, tooling, and best practices that support high-quality A/B and multivariate testing at scale. Champion real-time VoC programmes that gather and combine customer feedback with behavioural analytics to generate clear, impactful insights. Work cross-functionally to ensure these insights inform strategy, prioritisation, and reduce service failtures Close the loop with customers-collaborate with frontline More ❯