1 of 1 Billing Jobs in Altrincham

Customer Support Advisor/Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like … Enquiries : handling customer queries via phone, email and ticketing systems Technical Troubleshooting: diagnosing and resolving broadband faults, adopting a first-call resolution approach Managing Billing Queries: processing service credits, adjustments and payable charges Coordinating Equipment: arranging replacement routers or other devices and dispatching orders Case Managing Issues: owning complex cases ...