1 of 1 Billing Jobs in Hemel Hempstead

and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer … services. e.g. Mobiles, Connectivity, VoIP. ITaaS and Cyber Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved Handle general billing queries Understand & pre-empt competitor threats Use company reporting mechanisms to prioritise your daily/weekly actions Handle customer feedback and complaints both on the phone and in writing Assist More ❯