2 of 2 Billing Jobs in Sevenoaks

Do: Handle customer questions via email, chat, and phone. Troubleshoot software issues and guide customers through solutions. Support new users with setup and onboarding. Manage account queries, including subscriptions, billing, and access. Spot recurring issues and recommend improvements to the product or documentation. Maintain and update knowledge base articles and guides. Build strong relationships with customers through clear, empathetic communication. More ❯

day issues and guide customers through the best way to use the platform. Support new users with onboarding, configuration, and getting started confidently. Handle routine account tasks such as billing queries, subscription questions, and user access. Improve the Customer Experience: Spot recurring questions and help update FAQs, guides, and help articles. Provide insights to the product team to help improve More ❯