IT Operations & 3rd party Support Analyst
- Hiring Organisation
- KYOCERA Document Solutions UK
- Location
- Reading, England, United Kingdom
This role is central to the smooth running of our Service Desk, acting as the key operational link between our Level 1 Analysts, Break Fix Engineers, internal support teams and third‐party suppliers. You will oversee day‐to‐day workflow, ensure SLA targets … Level 1 technical support via phone, email, webchat, and portal. Offer day‐to‐day guidance and escalation support to Level 1 analysts. Coordinate break-fix activities including engineer dispatch, parts management, and resolution validation. Monitor SLAs and identify repeat issues or bottlenecks. Produce routine ...