and coordinate with vendors for parts, replacements, and returns. Process IT equipment disposals in line with contractual obligations. Replenish IT lockers as needed. Support hardware rollouts, deployments, and break-fix activities. Flag potential service issues or improvement opportunities to the team leader. Adhere to all site regulations and internal processes. Essential Experience & Skills: Strong … working knowledge of Windows OS and Office 365. Experience with Intel-based hardware and device maintenance. Proven break/fix support experience. Hands-on experience with hardware troubleshooting, rollouts, and deployments. Confident working with laptops, including setup and imaging. Excellent communication and organisational skills. Ability to work independently and manage tasks efficiently. Additional More ❯
Provide desktop support, Provide LAN support (LAN admin support with touch services). Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team. Identify and Share / recommend new products (H / W & S / W) for evaluation. Provide support for sales team (Remote / Roaming users) and Provide assistance for S / W distribution across network. Provide assistance for antivirus management. Trouble ticket maintenance and Maintain file and print (Location specific). Conduct user awareness sessions / trainings to end users on new technologies. Publish local maintenance details, Assist for virus outbreak management / events (Offshore- Remote support). Site Inventory management and maintenance. Attend weekly / Monthly … review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports. Escalate the issues to management or next level as needed, Provide support for asset disposal services. Generate and provide weekly, monthly activity and other reports. Escalate and Coordinate with remote support team at offshore to get the user issues resolved. Participate in informal More ❯
Provide desktop support, Provide LAN support (LAN admin support with touch services). Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team. Identify and Share / recommend new products (H / W & S / W) for evaluation. Provide support for sales team (Remote / Roaming users) and Provide assistance for S / W distribution across network. Provide assistance for antivirus management. Trouble ticket maintenance and Maintain file and print (Location specific). Conduct user awareness sessions / trainings to end users on new technologies. Publish local maintenance details, Assist for virus outbreak management / events (Offshore- Remote support). Site Inventory management and maintenance. Attend weekly / Monthly … review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports. Escalate the issues to management or next level as needed, Provide support for asset disposal services. Generate and provide weekly, monthly activity and other reports. Escalate and Coordinate with remote support team at offshore to get the user issues resolved. Participate in informal More ❯
to customer sites in and around London you will have a business card to expense all travel). The successful candidate will support at both an operational and service /breakfix level and will be required to provide a full office service to the client, including the day to day running of … Audio-Visual services. AV Support Engineer background needed for this role: Either previous experience as an AV Support Technician / Engineer or worked in a similar role as a Helpdesk Engineer, Field Service Engineer, Installation Engineer, Commissioning Engineer, Live Events Engineer etc. Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. Strong understanding of … that occur during the installation or operation of company supported products. Manage and update the on-site audio visual Standard Operating Procedures (SOP) Maintain an inventory of supported rooms / suites and AV equipment therein. Assist in providing data for reporting purposes. Deal with day-to-day administrative duties and any ad-hoc duties required. Install, diagnose, service and More ❯
IT Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and breakfix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs.Required to work on MOD, so rules … required to travel to different customer satellite sites, so a clean driving licence required; Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10 / Win11 environment. HP, Dell and Lenovo; Mac OS experience and knowledge, desktop and MacBook; Good MS Office products experience - Office 365 and Teams; Experience of using Apple, Android and More ❯
Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents / requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and … Essential Skills: Applicant must have a full valid UK drivers' licence , own car, and business insurance. Ability to resolve hardware issues and basic software problems Capable of building (o / s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Pay Rate ( Outside … per closed call with 5-6 daily calls. Intelligent Resourceacts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call / Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people More ❯
Letchworth Garden City, Hertfordshire, South East, United Kingdom
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PC / IT Workshop Engineer | Hertfordshire | Full Time | Hours of work are Monday to Thursday, 9:00 am to 5:30 pm, and Friday, 9:00 am to 5:00 pm | Up to £30,000 (depending on … experience) Our client is a nationwide IT support organisation established in 1988, working in partnership with manufacturers, software houses, and system integrators. We offer our clients a structured “break-fix” service along with engineering resources for installations and rollouts. The role offers exposure to a wide range of PC and PC-based EPOS equipment … including the latest technologies such as back-office systems, networking, LAN / WAN configuration, receipt and laser printers, as well as routers and switches. Are you the right person for the job? Hands-on experience working with PCs, EPOS systems, and IT hardware Confident in repairing and staging a wide range of IT and EPOS equipment Able to manage More ❯
manage and record IT help desk requests received either by telephone or email. On working days, initial triage and response to support calls, escalating where necessary to IT Manager / Out Sourced Managed Service Resolve helpdesk requests … e.g. creation of new users, Office 365 SharePoint management, e-mail account creation, backup maintenance, service and system checks, and general IT troubleshooting. Hands-on, on-site initial break-fix analysis of IT issues Basic installation, configuration and support of IT equipment (PC, phones, laptops, printers etc). Being prepared to assist with out More ❯