1 of 1 Break/Fix Jobs in Somerset

job in support of their organization’s commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM … ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware / software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to … with attention to detail but prepared to meet customer expectations. Communicate effectively with good customer focus. Technical Knowledge Mac Hardware Mac OS Big Sur / Monterey / Ventura Jamf – Apple Device Management Windows 10 / 11 Active Directory / Group Policy Microsoft Office 365 SharePoint / More ❯