Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Front More ❯
Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for … Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then … based onsite at Willerby. Here's why you'll love this role… - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer More ❯
Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
We're Quickline, and we believe everyone deserves great internet—whoever you are, wherever you live. That's why we're bringing lightning-fast broadband to the places others leave behind. We're looking for a Technical Support Manager to lead our 1st line support team, making sure customers get … fast, effective help with broadband, Wi-Fi and VoIP issues. You'll spot trends, escalate network problems, manage outages, and improve the support journey across phone, email, chat, and self-service. This role is based onsite at Willerby, Hull. Here's why you'll love this role… - You'll lead … to chat and self-service. Why you'll be great in this role… - You've led technical support teams before, ideally in the ISP, broadband, or telecoms world. - You know your way around broadband, WiFi, VoIP, and networking fundamentals—and can guide others through structured troubleshooting. - You're a natural More ❯