1 of 1 Bugsnag Jobs in England

you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and identifying whether they require engineering involvement, a knowledge base update, or platform configuration change. Support platform setup and configuration, including … strong technical background and a passion for delivering exceptional customer service. Key technical and professional skills include: Ability to investigate and resolve complex technical issues using tools like Datadog, Bugsnag, and JIRA, and interpret log data to identify root causes and trends. Familiarity with incident management workflows using tools like PagerDuty and Bugsnag, with the ability to prioritise, document, and More ❯