Customer Insights / User Researcher
- Hiring Organisation
- Akkodis
- Location
- West Midlands, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 - £550/day
customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. Key Responsibilities … journeys, user needs and service propositions. Support the testing and validation of user needs and customer journeys with customers and stakeholders. Work closely with Business Analysts, Service Designers and wider programme teams to ensure customer evidence informs requirements, services and future delivery priorities. Support the creation and maintenance ...