1 of 1 Business Case Jobs in Blackpool

of CX, operational stakeholders and a 3rd party supplier to ensure the successful embedding of the new tool, transitioning from project implementation to business-as-usual (BAU). This role is pivotal in driving quality, efficiency, and compliance through innovative technology and process enhancements. … for Speech & Text Act as the primary liaison between internal teams and the 3rd party supplier Produce regular insights and reports to inform business decisions, facilitate front-line coaching, and enhance customer journeys Contribute to governance committees to showcase the analysis to the business Run focus … Proactive delivery of actionable insight to help shape and drive tactical and strategic improvements Use Service Quality insight to support strategic business case development Validate impacts of Service Quality and business improvement interventions Monitor and support business change delivery supplying actions insight for More ❯