Hosted Services Engineer
- Hiring Organisation
- Vizion Network
- Location
- Greater Manchester, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £42,000 per annum
network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level of service availability. Key Responsibilities Solutions & Delivery Ownership and resolution of 1st and 2nd line hosted services … support tickets. Queue management and ticket prioritisation based on business impact and urgency. Escalation management with vendors and third-party providers. Accurate recording of work undertaken, resolution details and customer communications. Contribution to problem management activities and known error documentation. Supporting Major Incident response and restoration activities. Network & Infrastructure ...